Customer Support

At FoundCall, we are dedicated to helping you connect with your loved ones in the most effective way possible. Whether you have questions about our services, need technical assistance, or want to provide feedback, we’re here to help!

Common Questions

1. How do I create an account?
   To create an account, simply click on the "Join Now" button and follow the prompts. You’ll need to provide some basic information, including your name and email address.

2. What should I do if I forget my password?
   If you have forgotten your password, click on the "Forgot Password?" link on the login page. You’ll receive an email with instructions to reset your password.

3. How can I update my account information?
   Log in to your account and navigate to the "Account Settings" section. Here, you can update your personal information and preferences.

4. When I try to verify a phone number it does not ring?
   Depending on the carrier and phone settings of the contact our calls maybe blocked as an unknown number. Download our AddressBook Card to the phone having problems and try again. If that does not fix the issue please email support@foundcall.org from your account email address, providing details of the carrier company, and the phone make and model which is having the problem.

5. Can I get text messages rather than phone calls?
   Where available, contacts can choose to use the SMS notification service as well as voice. This is achieved by a verified contact submitting their consent via the Consent for SMS Notifications form in order to "opt-in" to the service.

Technical Support

If you are experiencing technical issues, please try the following steps:

• Clear your browser cache: This can resolve many common problems.
• Try a different browser: Sometimes, switching browsers can help.
• Check your internet connection: Ensure you have a stable connection.
• If the issue persists, please contact our support team using the form below.

Contact Us

For any other inquiries or support needs, please reach out to us:

• Email support@foundcall.org

Our support team is available from 9 AM to 5 PM (PST), Monday through Friday. We strive to respond to all inquiries within 24 hours.

Thank you for choosing FoundCall. We are here to help!